LAST UPDATED: 9TH APRIL, 2026

OVERVIEW

This website is operated by TAKÉ Matcha, under Oakwalh Private Limited. Throughout the site, the terms "we," "us," and "our" refer to TAKÉ Matcha.

TAKÉ Matcha offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including any additional policies referenced herein.

These Terms apply to all users of the site, including, without limitation:

• Browsers
• Customers
• Merchants
• Content contributors

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that:

• You are at least the age of majority in your jurisdiction.
• You will not use our products for any illegal or unauthorized purpose.
• You will not transmit any viruses, malware, or malicious code.
• You will comply with all applicable laws and regulations.

Violation of any Terms may result in immediate termination of services.

SECTION 2 — ELIGIBILITY FOR RETURNS

Returns shall be accepted only under the following circumstances:

• The product delivered is damaged during transit; or
• An incorrect product has been delivered.

As TAKÉ Matcha products are consumable goods, opened, used, or tampered products shall not be eligible for return, replacement, or refund under any circumstances, including but not limited to dissatisfaction arising from taste, texture, preparation outcome, personal preference, or individual expectations.

SECTION 3 — ACCURACY OF INFORMATION

We strive to ensure that all information on this website is accurate; however:

• Information may not always be current, complete, or error-free.
• We are not responsible for outdated information.
• Content may be updated or modified at any time without prior notice.

Any reliance on information provided on this site is at your own risk.

SECTION 4 — CANCELLATIONS, REFUSALS & NON-DELIVERY

Orders may be cancelled only before dispatch. Once an order has been dispatched, it cannot be cancelled.

In the event of:

• Order cancellation after dispatch;
• Shipment refusal at the time of delivery;
• Incorrect shipping address, contact information, or phone number provided by the customer;
• Non-availability of the customer at the time of delivery resulting in return of shipment;

any applicable refund shall be processed only after the products are received back at our designated warehouse and verified by TAKÉ Matcha.

The following processing charges shall be deducted from the refundable amount:

• Orders below ₹2,000 — ₹110
• Orders above ₹2,000 — ₹210

Such deductions are applied towards payment gateway fees, logistics expenses, handling costs, and operational charges incurred by the Company.

SECTION 5 — ORDERS & BILLING

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased per person, household, or order.
• Cancel orders that appear suspicious or intended for resale.

You agree to provide:

• Accurate billing information.
• Correct shipping details.
• Updated contact information.

SECTION 6 — PRODUCT PRICING & AVAILABILITY

• Prices may change without notice.
• Products may be discontinued at any time.
• Product availability may be limited.
• We reserve the right to limit sales by region, customer, or order quantity.

While we make every effort to display product colors and images accurately, we cannot guarantee that your device's display will accurately reflect the actual product.

SECTION 7 — RISK TRANSFER

Title to the products and risk of loss shall pass to the customer upon transfer of the shipment to the designated logistics carrier.

TAKÉ Matcha shall not be liable for:

• Delays caused by courier or logistics partners.
• Delivery failures resulting from inaccurate or incomplete shipping information provided by the customer.
• Shipment refusal by the customer.
• Delays caused by circumstances beyond our reasonable control.

SECTION 8 — FRAUDULENT CLAIMS

TAKÉ Matcha reserves the right to investigate and reject any return, replacement, or refund request that is suspected to be fraudulent, abusive, misleading, or inconsistent with these policies.

We further reserve the right to:

• Reject any return or refund request.
• Suspend or restrict customer accounts.
• Refuse future orders or purchases.
• Take appropriate legal action where necessary.

These measures may be exercised in cases involving repeated, excessive, or fraudulent refund and return requests.

SECTION 9 — THIRD-PARTY TOOLS

We may provide access to third-party tools over which we have no control.

Accordingly:

• We do not monitor or control these tools.
• We make no warranties regarding their performance.
• Use of third-party tools is entirely at your own risk.

SECTION 10 — THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

• Third-party content.
• Third-party policies.
• Third-party transactions or purchases.

SECTION 11 — USER COMMENTS & FEEDBACK

If you submit:

• Reviews
• Feedback
• Suggestions
• Ideas

You agree that we may use, edit, publish, distribute, and otherwise utilize such submissions without restriction or compensation.

You further agree not to submit:

• Illegal content.
• Offensive or abusive material.
• False or misleading information.
• Malware or malicious code.

SECTION 12 — PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 13 — ERRORS & OMISSIONS

We reserve the right to:

• Correct pricing errors.
• Update product information.
• Cancel orders resulting from inaccuracies.

Such actions may occur without prior notice.

SECTION 14 — PROHIBITED USES

You may not use the site:

• For unlawful purposes.
• To violate intellectual property rights.
• To distribute malware or harmful code.
• To collect personal information of others.
• To interfere with website security or functionality.

We reserve the right to terminate access for violations of these restrictions.

SECTION 15 — DISCLAIMER OF WARRANTIES

We do not guarantee:

• Uninterrupted service.
• Error-free operation.
• Complete accuracy of results.

All products and services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, TAKÉ Matcha and Oakwalh Private Limited shall not be liable for:

• Direct damages.
• Indirect damages.
• Loss of profits.
• Loss of data.
• Service interruptions.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless TAKÉ Matcha, Oakwalh Private Limited, its affiliates, directors, officers, employees, and partners from any claims, damages, liabilities, costs, or expenses arising from:

• Violation of these Terms.
• Misuse of the Services.
• Violation of applicable laws.

SECTION 18 — TERMINATION

We may suspend or terminate your access to the Service if:

• You violate these Terms.
• Suspicious activity is detected.
• Fraudulent behavior occurs.

SECTION 19 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

SECTION 20 — CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms at any time.

Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 21 — CONTACT INFORMATION

TAKÉ Matcha
Oakwalh Private Limited

Address:
68 Laipham Khunou, Dingku Road,
Lamlongei, Imphal East,
Lamlong, Manipur, India – 795010

Email: wecare@takematcha.in

Phone: +91 9863750514