LAST UPDATED: 9TH APRIL, 2026

At TAKÉ Matcha, under Oakwalh Private Limited, we are committed to delivering products in excellent condition. As our products are consumable food items, returns, replacements, and refunds are subject to the conditions set forth below.

SECTION 1 — ELIGIBILITY FOR RETURNS

Returns shall be accepted only under the following circumstances:
• The product delivered is damaged during transit; or
• An incorrect product has been delivered.

To be eligible for a return, the customer must:

• Notify TAKÉ Matcha within 48 hours of delivery;
• Provide the order number and supporting photographs clearly showing the issue;
• Ensure that the product remains unused and in its original packaging, where applicable.

As TAKÉ Matcha products are consumable goods, opened, used, tampered, or partially consumed products shall not be eligible for return, replacement, or refund under any circumstances, including but not limited to dissatisfaction arising from taste, texture, preparation outcome, personal preference, or individual expectations.

SECTION 2 — RETURN REQUEST PROCESS

To initiate a return request, please contact us at:

Email: wecare@takematcha.in

The request must include:

• Order number;

• Description of the issue;

• Supporting photographs of the product and packaging.

TAKÉ Matcha reserves the right to request additional information before approving any return, replacement, or refund request.

SECTION 3 — REFUND PROCESS

Upon approval of a return request, customers will be provided with further instructions.

Refunds shall be processed only after:

• The returned shipment is received at our designated warehouse (where applicable); and

• The returned product has been inspected and verified by TAKÉ Matcha.

Approved refunds shall be issued to the original payment method used during purchase.

Processing times may vary depending on the payment provider, banking institution, and payment method used.

SECTION 4 — ORDER CANCELLATIONS

Orders may be cancelled only prior to dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

In the event of:

• Shipment refusal by the customer;

• Incorrect shipping address, phone number, or delivery details provided by the customer;

• Non-availability of the customer at the time of delivery resulting in return of shipment;

any applicable refund shall be processed only after the shipment has been returned to and verified by TAKÉ Matcha.

The following charges shall be deducted from the refundable amount:

• Orders below ₹2,000 — ₹110

• Orders above ₹2,000 — ₹210

Such deductions cover payment gateway fees, logistics expenses, handling charges, and operational costs incurred by the Company.

SECTION 5 — NON-RETURNABLE ITEMS

The following items are not eligible for return, replacement, or refund:

• Opened matcha products;

• Used or partially consumed products;

• Products that have been tampered with after delivery;

• Gift cards;

• Promotional, discounted, clearance, or special-offer items, where applicable.

SECTION 6 — FRAUDULENT OR ABUSIVE CLAIMS

TAKÉ Matcha reserves the right to investigate and reject any return, replacement, or refund request that is suspected to be fraudulent, abusive, misleading, or inconsistent with our policies.

We further reserve the right to:

• Reject any return or refund request;

• Restrict or suspend customer accounts;

• Refuse future purchases or orders;

• Pursue appropriate legal remedies where necessary.

SECTION 7 — CONTACT INFORMATION

TAKÉ Matcha

Oakwalh Private Limited

Address:

68 Laipham Khunou, Dingku Road,

Lamlongei, Imphal East,

Lamlong, Manipur, India – 795010

Email: wecare@takematcha.in

Phone: +91 9863750514